Support

FAQ

Where to find your account information?

Way One:
please watch the video and find your account info.in your client area.

(Click to Play)

Note: you need login to your client area with your membership account(email) at JoinBeast.com, after login, then click the service at dashboard, click you present active service, then you will see all account information( BST only). and even APK/app download information.

Way Two:

Find your  account information email in all your email folders, even spam/trash, you can search all your emails with terms joinbeast.
Note: For the best deliverability, we suggest to register your membership account with Gmail, your email address is open for change.
Way Three:,
If you can not find the account information email in your mailbox, please check the email history in your client area
login—–find your name on the top right corner of your client dashboard page—–click your name and see the drop-down menu, select the Email History at bottom of the menu—-enter the email page and find your account information.

❗We suggest using Gmail to register your account, if you want to change your email address, just request by opening a support ticket.

You can install the apk to devices as many as you can, but the service is limited to 4 simultaneous connections from 2 IP addresses(household), No device lock, Account will be blocked once abusement detected.

Fire TV Stick is our recommended streaming device, Cheap but decent.

Sorry, all sales are not refundable, so 48 hours trial account is recommended when you first time use the service, if you order the monthly autopay subscription, the plan can be cancelled any time upon request without any question, but already paid payment is not refundable.

The monthly subscription can be cancelled any time, just login at client area and open a support ticket to request service cancellation, the request will be accepted without any question, the service will be cancelled and recurring payment will be terminated. 100% hassle-free,

To avoid auto payment for next invoice, the cancellation should be requested in 7days before your next due payment date.

BEAST account offers only use username login or m3u playlist. does not offer link to Mac address.Need to order an Addon to get Mac address device linked(such as MAG/254/256/322…).

Login to Client area“Service” at left navigation panel —“View available new Addons” at drop-down menu, then you will your available Addons at right, Order and pay, open a ticket to submit your Mac address after payment done

On any full screen playing channel
Long press the centre of navigation button
The menu will show up at bottom
Move remote cursor to settings (at right end of menu bar) click
Go  Settings- playlist- add account
Account Name:Beast or Hive
Username
Password:
That is all

Things that can cause buffering:
1, a slow internet connection (test at https://fast.com),
2,a slow device that is hogging memory,
3, your provider throttling Beast TV (fix by using a VPN),
4, service provider server issue (can open a ticket to request checking)

Here are some simple steps to perform if your having trouble like above 1 &2:

Round 1 (clearing cache)
1) Go into Android Settings on your device and find APPS
2) Select the APP you are having trouble with(ie. Beast App/Beast Player/PerfectPlayer/etc)
3) Select Force Stop
4) Select Storage
5) Select Clear Cache
6) Reboot your device
7) Retest

Still Experiencing an Issue?

Round 2 (Network)
1) Unplug all devices that connect to your network
2) Unplug your Router (if applicable)
3) Unplug your Modem
4) Wait 5 minutes to allow the network to flush
5) After 5 minutes has passed plug everything back in the reverse order
6) Retest

Still Experiencing an Issue?

Round 3 (Fresh Start)
1) Go into Android Settings on your device and find APPS
2) Select the APP you are having trouble with (ie. Beast App/PerfectPlayer/etc)
3) Select Force Stop
4) Select Storage
5) Select Clear Cache
6) Select Clear Data
7) Select Uninstall
8) Restart your device
9) Download a NEW copy of the APP in question and install it
10) Retest

 Beast Player V2

Go to Menu–settings–parental Control(at the bottom of the panel)
Enable it and create a password, make sure to remember it.
then go back to settings.
–go to groups&Channels
–go to hide groups
–turn off the groups of Adult XXX at your left panel
(you need input the password when set up above)

Beast Player V3

On any full screen playing channel
Long press the centre of navigation button
The menu will show up at bottom
Move remote cursor to settings (at right end of menu bar) click
Go  Settings- parental control- turn ON
—input 4 digital as code-type 2nd time to confirm-move down to group option and channel option, turn ON both, then exit the application to let password take effect

Enter beast player v3 again
On any full screen playing channel
Short press the centre of navigation button, see bottom menu come up
Select TV guide(the first one) and press
— channel detail EPG – press the centre of navigation button
–see right vertical menu come up
— move remote cursor to 🔗 (Link icon) and see the menu at left
— move remote cursor to group options and press
— select manage group–select the group you want to hide(Turn Left to OFF)
That is all

If you are not a monthly autopay subscriber, you ordered once payment service as 1/3/6/12 months, when you need renew, just order another service and leave your present username (make sure exactly the same) before checkout, your service be extended  when payment complete, username and password will remain unchanged. it would be hassle-free and save your time.

(Click to Play)

Regarding affiliate commission and payment:
1, 30% referral commission for trial account
2, 10% referral commission for all other service.
3, the referring cookie will be valid  for 90days
4, $25 is minimum amount affiliates have to reach before making a withdrawal
5, 7 days delay commission payments – then only pays if account is still active

please contact me if any question

How to refer to your friends.

1, login to your account at https://joinbeast.com/clientarea.php

2, click the Affiliate at the left panel

3, copy Your Unique Referral Link and share it at your social media or just send by email or text